Frequently Asked Questions
Frequently Asked Questions
Torque Imports
- What is Torque Imports?
Torque Imports is an online store operated by Torque Imports LLC, offering automotive-inspired products, including digital prints such as the BMW X3M Digital Print.
- What payment methods do you accept?
Payment must be completed at the time of purchase using one of the payment methods displayed at checkout. All prices are listed in United States Dollars (USD) unless otherwise stated.
- How long does shipping take?
Physical orders are typically processed within 1–2 business days (Monday–Friday, excluding weekends and holidays). Standard U.S. shipping usually takes an additional 3–7 business days after processing. Delivery times are estimates and may vary due to circumstances outside our control.
- How are digital products delivered?
Digital products, such as the BMW X3M Digital Print, are delivered electronically to the email address provided at checkout. No physical item is shipped for digital purchases. Please make sure your email address is accurate and that you have the appropriate device and software to access your download.
- Can I return or exchange a product?
Eligible physical products may be returned within 15 days of delivery. Please see our Return & Refund Policy for full details and eligibility requirements.
- Can I return a digital product?
Digital products are generally final sale and not eligible for return or refund once delivered or made available for download, except where required by applicable law.
- Can I cancel or change my order after placing it?
Contact us as soon as possible at sale@torqueimports.com or 786-920-5748. We reserve the right to cancel or decline orders in certain cases, such as pricing errors, unavailable inventory, suspected fraud, or payment issues. If your order is canceled after payment, any refund will go back to your original payment method.
- Will I receive an order confirmation?
Yes, an order confirmation is generally sent to the email address you provide at checkout once your order is placed. Note that an order isn't considered accepted until payment has been successfully processed.
- Are taxes and shipping costs included in the listed price?
Applicable taxes and shipping charges, when required, are calculated and displayed during checkout before you complete your purchase.
- Is my personal information secure?
Yes. Information collected through our website is handled according to our Privacy Policy, and is used only as needed to process orders, payments, shipping, and customer service.
- Can I use images or content from your website?
No. All website content — including text, images, logos, and product photos — is owned by or licensed to Torque Imports LLC. It may not be copied, reproduced, or used commercially without prior written permission. This also applies to digital products like the BMW X3M Digital Print, which may not be redistributed or resold.
- How can I contact customer service?
Torque Imports LLC
Address: 8460 NW 21ST, Sunrise, FL 33322, United States
Email: sale@torqueimports.com
Phone: 786-920-5748
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM