Shipping Policy

Last Updated: August 2026

Email: sale@torqueimports.com
Phone: 786-920-5748

At Torque Imports, we are committed to providing clear and reliable order fulfillment. This policy explains processing times, delivery methods, tracking information, and how digital products are delivered.

1. Physical Product Processing Time

Orders for physical products are generally processed within 1–2 business days, Monday through Friday, excluding weekends and public holidays.

Business days are Monday through Friday. Saturdays, Sundays, and public holidays are not counted as business days.

Orders placed after the daily order cut-off time or during weekends and public holidays will generally begin processing on the next business day.

Once a physical order has shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout.

2. Order Cut-Off Time

Orders placed before 4:00 PM local warehouse time may begin processing on the same business day.

Orders placed after 4:00 PM will generally begin processing on the following business day.

Same-day processing does not guarantee same-day shipment or delivery.

3. Physical Product Delivery

Standard U.S. Shipping: Estimated delivery time is 3–7 business days, Monday through Friday, after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, weather, holidays, incorrect address information, or other circumstances outside our control.

4. Shipping Fees

Shipping charges for physical products are calculated and displayed during checkout based on the delivery address, package weight, and available shipping method.

Any free-shipping offer will be clearly stated on the applicable product page or during checkout.

5. Tracking Information

After a physical product has shipped, a confirmation email containing the tracking number and tracking information will be sent to the email address provided during checkout.

Please allow up to 24 hours for tracking information to become active after the shipping confirmation is sent.

6. Digital Products

Digital products, including the BMW X3M Digital Print, are delivered electronically and do not require physical shipping.

What You Will Receive

• Exclusive BMW X3M digital print

• Digital file delivered to the email address provided during checkout

• No physical product will be shipped

After successful payment and order processing, the digital product will be delivered electronically to the email address provided during checkout.

Customers should ensure that the email address provided during checkout is accurate and able to receive digital files.

If a digital product is not received or there is a technical issue with the delivered file, contact sale@torqueimports.com for assistance.

7. Shipping Locations

Physical products are shipped within the United States.

Digital products are delivered electronically and do not require physical shipping.

8. Incorrect Addresses, Delivery Delays, and Lost Packages

Customers are responsible for providing a complete and accurate shipping address for physical product orders.

Torque Imports is not responsible for delivery issues caused by an incorrect or incomplete address provided during checkout.

If a physical order has not arrived within the estimated delivery timeframe, contact sale@torqueimports.com so our customer service team can assist with tracking and available carrier procedures.

9. Order Changes and Cancellations

To request a change or cancellation of a physical product order, contact us within 24 hours of placing the order.

Cancellation or modification requests cannot be guaranteed if the order has already been processed or shipped.

Digital product orders generally cannot be canceled once the digital product has been delivered or made available for download.

10. Contact Information

For questions regarding shipping or digital product delivery, please contact:

Torque Imports
Address: 8460 NW 21ST, Sunrise, FL 33322, United States
Email: sale@torqueimports.com
Phone: 786-920-5748
Customer Service: Monday–Friday, 9:00 AM–5:00 PM