Return & Refund Policy

Last Updated: August 2026

Email: sale@torqueimports.com
Phone: 786-920-5748

At Torque Imports, customer satisfaction is important to us. We aim to provide a clear and transparent return and refund process. Please review the following policy before placing an order.

1. Returns for Physical Products

Eligible physical merchandise may be returned within 15 days of delivery.

To request a return, contact sale@torqueimports.com within 15 days of receiving the order and provide the order number and reason for the return.

Returned physical merchandise must be:

• New and unused

• In its original packaging

• Complete with all accessories, tags, and documentation

• In the same condition in which it was received

Items that have been used, damaged, altered, or returned after the 15-day return period may not be eligible for a refund.

2. Exchanges

Eligible physical merchandise may be exchanged for another available size, color, or model, subject to availability.

Exchange requests must be submitted within 15 days of delivery. The returned item must meet the condition and packaging requirements described above.

3. Return Shipping and Fees

For approved returns:

• Returns are accepted by mail.

• An approved return label may be provided by email.

• Return shipping is free for approved returns.

• A 20% restocking fee may apply to approved non-defective returns.

• No restocking fee applies to items that arrive damaged, defective, or incorrect.

Original shipping charges, if applicable, are non-refundable unless the item arrived damaged, defective, or incorrect.

4. Refunds

Once an approved return is received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days. Additional time may be required for the bank or payment provider to process and post the refund.

Any applicable restocking fee will be deducted from the refund amount.

5. Damaged, Defective, or Incorrect Products

If a physical product arrives damaged, defective, or incorrect, contact sale@torqueimports.com as soon as possible.

Please provide:

• Full name

• Order number

• Description of the issue

• Clear photographs of the product and packaging

After review and approval, Torque Imports will provide an appropriate replacement or refund at no additional cost.

6. Digital Products

Digital products are not eligible for return or exchange after delivery or download.

This includes digital products such as the BMW X3M Digital Print. Due to the nature of downloadable digital products, purchases are generally final and non-refundable once the digital file has been delivered or made available for download.

If a purchased digital product is not received or there is a technical problem with the delivered file, contact sale@torqueimports.com so our customer service team can assist.

7. Order Cancellations

Physical product orders may be canceled within 24 hours of purchase, provided the order has not already been processed or shipped.

Once an order has been processed or shipped, the standard 15-day return policy applies.

Digital product orders generally cannot be canceled or refunded once the digital product has been delivered or made available for download.

8. Contact Us

Torque Imports
Address: 8460 NW 21ST, Sunrise, FL 33322, United States
Email: sale@torqueimports.com
Phone: 786-920-5748
Customer Service: Monday–Friday, 9:00 AM–5:00 PM